RoundUs

Delete your RoundUs account

Round Us LLC

You can delete your RoundUs account and its data at any time. There are two ways, and the first one is faster.

You do not have to close your account to delete something. If you only want a particular piece of your data gone, skip to deleting some of your data.

From inside the app

Menu → Profile → Delete my account

You will be asked for your password, to confirm it is really you. Deletion happens immediately — there is no waiting period and nobody has to approve it.

Before you go: the same menu has Your data → Export my data, which gives you everything we hold about you as a file you keep. It takes about ten seconds and it is free. People rarely miss their records until after they are gone.

If you have already uninstalled the app

Email help@roundusllc.net with the subject Delete my account, from the email address you used to sign up.

Tell us:

We will confirm within 7 days and complete the deletion within 30 days. We will reply to the address on the account, so you know it was done.

Deleting some of your data without closing your account

Closing an account to get rid of one thing is a bad trade, so most of what we hold can be deleted on its own, by you, from inside the app. None of this needs a request, an email, or our permission — you do it and it is done.

What you want gone Where
The record of where your sales happened (business accounts, if you switched that setting on) Reports → "Where you sell best" → Forget what you already recorded. Erases the stop from every sale at once. Your sales and totals are untouched — only the place is removed.
A route stop Today's route → Edit → the ✕ on that stop → Save
A service or an inventory item Catalog → the ⋮ beside the item → Remove. Past orders and sales keep their records.
Just the photo on a service or item, keeping the item Catalog → the ⋮ beside the item → Edit → Remove, under the photo → Save
A walk-up sale you logged today Sell → Today's sales → the undo arrow on that sale. Any stock it used goes back on the shelf. Two limits worth knowing: this covers today's sales, and only the ones you rang up yourself — an order placed through the app is the customer's receipt as well as your record, so it is not undone from here.
A business you follow Favorites, or the business's own page → unfollow
Your phone number or website on a business listing Profile → Your business → clear the field → Save. A cleared field is removed, not blanked.
Your stored location and notification token Turn off location or notification permission for RoundUs in your phone's settings, or switch notifications off in the app

If you cannot reach the app, or what you want deleted is not in that list, email help@roundusllc.net with the subject Delete some of my data, from the email address on the account, and say what you want removed. We will confirm within 7 days and do it within 30 — and we will tell you plainly if something cannot be deleted and why, rather than letting the request go quiet.

There are two things we will tell you no about, and it is better you hear it here than after you ask. An order cannot be deleted on its own while the other person still relies on it as their receipt or their sales record — closing your account removes your name from it, which is the furthest we can go without putting a hole in someone else's books. And we will not delete a report somebody made about an account, because a safety record that the subject can erase is not a safety record.

What gets deleted when you close your account

What is kept, and why

Your orders are anonymised, not deleted.

An order is a shared record. It is the business's sales history and the customer's receipt at the same time. Erasing it when one side leaves would delete part of the other person's records — someone who did nothing and would get no explanation for the gap.

So your name is removed from those orders and replaced with a placeholder. The items, the total, the dates and what happened to the order stay, as the other party's record of a real transaction. There is no account behind the record any more, so it is not a way to identify you.

We also keep aggregate counts — things like how many orders a business completed in a month. These are numbers with no names attached.

One thing that will stop you

You cannot delete your account while you have open orders. Someone is waiting on the other end of each of them. Finish them or cancel them first; the app will show you exactly which ones are in the way.

Questions

Round Us LLC 16830 Ventura Blvd, Suite 360, Encino, CA 91436 help@roundusllc.net

Full details are in our Privacy Policy.